Our customer —JuviGAP— is a Nonprofit ministry committed to administratively supporting juvenile offenders during their probationary period. When a juvenile offender is released from detention, there is a lot of administrative scheduling that must be maintained for them to successfully complete their probation. Salesforce.com has been customized and integrated with JuviGAP's website and the Twilio service to help ensure that these youth get back on track.
Business Goals
To create a robust platform for managing juvenile offenders and their probation requirements.
To allow probation officers, youths, and their parents to enroll youths in the JuviGAP system through the website.
To help youths maintain their scheduled appointments by sending email and text reminders.
Solution
Salesforce.com was chosen as the central system to manage all that JuviGAP does. It was chosen for its proven reliability, the ability to customize and integrate the system, and for Salesforce.com’s great offerings to Nonprofits. Software Allies worked together with JuviGAP to create a highly customized system that is dependable and easy to use.
Using Heroku and Ruby on Rails, the JuviGAP website was integrated with Salesforce.com so that youths can be entered into the system with ease and any changes to their probation schedule or requirements can be updated.
An integration with Twilio was created using Salesforce.com Apex Classes and the Twilio API. The probation requirements influence what text and email reminders are sent to the parents and youths. Reminders include notifications for meetings with probation officers, court hearings, and even bible verses can be sent on a schedule to make a positive impact on the youth and to help make sure they complete their probation successfully.
